Stakeholder Engagement
CEMENTING SUSTAINABLE RELATIONSHIPS WITH STAKEHOLDERS
Murray & Roberts communicates constantly with its stakeholders and engages in a constructive and transparent manner. Key stakeholders are generally identified as groups or individuals impacted by our operations, with an interest in what we do or the ability to influence our activities, in proximity to our operations or dependent on Murray & Roberts. Mutual trust and understanding with our stakeholders is imperative and we use specific means of communication for each stakeholder group.
Murray & Roberts this year embarked on a process aimed at communicating and engaging more openly, more effectively and more inclusively with all stakeholder groups. This engagement process seeks to ensure that interaction with stakeholders in all our markets is continuous, effective and ongoing. We believe that this new process of engagement will underpin the Group’s sustainability across all our operating platforms.
With the assistance of professional third-party advisors, we developed a stakeholder engagement framework for use by all Murray & Roberts companies. It is a framework which the various operations can customise to meet the unique concerns of their stakeholders. It is anticipated that the framework will be extensively adjusted, based on input from our stakeholders.
Various stakeholder engagement methods were researched and the most appropriate recommended for each stakeholder group.
These methods were then grouped into the following categories:
- Face-to-face engagement (one-on-one meetings, citizen panel/ public meetings, including “town hall” meetings)
- Technological engagement (website, intranet, email and SMS)
- Social engagement (Facebook and Twitter)
- Printed engagement (media releases, leaflets, internal magazines, annual integrated report).
The top 10 concerns for our key stakeholder groups, as currently identified, are shown in the table below.
| 1 |
Quality of work/product (Including timeous delivery) |
Remuneration |
Financial performance |
Financial performance |
| 2 |
Cost of services/products |
Health & safety |
Leadership and strategic direction |
Leadership and strategic
direction |
| 3 |
Health & safety |
Continued supply and demand for work and products |
Health & safety |
Continued supply
and demand for work
and products |
| 4 |
Reputation/brand/credibility |
Leadership and strategic direction |
Reputation/brand/credibility |
Risk management |
| 5 |
Capacity/capability |
Human and labour rights issues |
Continued supply and demand for work and products |
Corporate governance/
ethics |
| 6 |
Compliance with laws/regulations/ industry standards |
Skills, training and education |
Compliance with laws/ regulations/industry standards |
Market environment |
| 7 |
Transformation and BBBEE |
Financial performance |
Quality of work/product
(including timeous delivery) |
Health & safety |
| 8 |
Risk management |
Transformation and broad-based black economic empowerment (BBBEE) |
Risk management |
Compliance with laws/
regulations/industry
standards |
| 9 |
Environmental impact |
Reputation/brand/ credibility |
Remuneration |
Reputation/brand/
credibility |
| 10 |
Corporate governance/ethics |
Compliance with laws/ regulations/industry standards |
Market environment |
Corporate Social
Investment |
| 1 |
Financial performance |
Continued supply and demand for work and products |
Human and labour rights issues |
Skills, training and education |
| 2 |
Leadership and strategic direction |
Cost of services/ products |
Transformation and BBBEE |
Corporate social investment |
| 3 |
Reputation/brand/credibility |
Financial performance |
Remuneration |
Transformation and BBBEE |
| 4 |
Risk management |
Capacity/capability |
Health & safety |
Human and labour rights issues |
| 5 |
Continued supply and demand for work and products |
Quality of work/product (Including timeous delivery) |
Continued supply and demand for work and products |
Environmental impact |
| 6 |
Corporate governance/ethics |
Reputation/brand/credibility |
Skills, training and education |
Health & safety |
| 7 |
Market environment |
Health & safety |
Compliance with laws/regulations/ industry standards |
Continued supply and demand for work and products |
| 8 |
Compliance with laws/regulations/ industry standards |
Leadership and strategic direction |
Financial performance |
Compliance with laws/regulations/ industry standards |
| 9 |
Cost of services/products |
Transformation and BBBEE |
Corporate Social Investment |
Remuneration |
| 10 |
Capacity/capability |
Compliance with laws/regulations/ industry standards |
Leadership and strategic direction |
Corporate governance/ethics |
For a complete report on our Stakeholder Engagement please visit the online annual integrated report. |
